We're here to help resolve your ATM card retention issue
For service requests, please use the online form on our homepage. For general inquiries, you can reach us using the information below.
47 Kensington Court
London W8 5DA
United Kingdom
Monday to Friday: 08:00 - 20:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00
We aim to respond to all inquiries within 2 hours during working hours. Emergency card retrieval requests receive priority attention and typically begin processing within 1 hour of submission.
If your card has just been retained by an ATM, we recommend submitting a service request immediately through our homepage form. Time is critical in these situations, and starting the process quickly can significantly reduce resolution time.
Meta-trek provides services throughout the United Kingdom. While our office is based in London, we work remotely with bank branches and ATM operators across England, Scotland, Wales, and Northern Ireland.
Our partnerships with major UK banking institutions and ATM networks enable us to coordinate card retrieval and support services regardless of where the incident occurred.
No. All services are handled remotely. We coordinate everything on your behalf without requiring you to visit our office or the bank branch.
We begin processing requests within 2 hours of submission. Emergency retrieval services often start within 1 hour.
We need your name, email, details of the incident including the ATM location if known, and which service you require.
Yes. We have experience working with all major UK banks, building societies, and ATM network operators.