Introduction
Meta-trek is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
Information We Collect
We collect the following types of information:
Information You Provide Directly
- Name and contact details (email address)
- Details of ATM incidents you report to us
- Banking information necessary to coordinate card retrieval (bank name, approximate location of ATM, incident date)
- Service preferences and selections
- Any additional information you choose to provide in communications with us
Information Collected Automatically
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymized)
How We Use Your Information
We use your personal information for the following purposes:
- To provide the services you have requested
- To communicate with you regarding your service request
- To coordinate with banks and ATM operators on your behalf
- To prepare documentation and reports as part of our services
- To improve our services and website functionality
- To comply with legal obligations
- To respond to inquiries and provide customer support
Legal Basis for Processing
We process your personal data based on:
- Contract performance: Processing necessary to fulfill our services to you
- Legitimate interests: Improving our services and protecting against fraud
- Legal obligations: Compliance with applicable laws and regulations
- Consent: Where you have explicitly agreed to specific processing activities
Data Sharing and Disclosure
We may share your information with:
- Banks and financial institutions: As necessary to coordinate card retrieval and related services
- ATM operators: To report incidents and arrange card recovery
- Legal and regulatory authorities: When required by law or to protect our legal rights
- Service providers: Third parties who assist us in operating our business, under strict confidentiality agreements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Service request information: 7 years from the date of service completion
- Communication records: 3 years from last contact
- Website usage data: 12 months
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication procedures
- Regular security assessments and updates
- Staff training on data protection and confidentiality
Your Rights
Under UK data protection law, you have the following rights:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data in certain circumstances
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request transfer of your data to another organization
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.
International Data Transfers
Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website or sending you an email. The date of the most recent update is indicated at the top of this policy.
Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Meta-trek
47 Kensington Court
London W8 5DA
United Kingdom
Email: [email protected]
Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.